Excellent customer service is demanded by all customers from all members of a supplier’s organisation whosever they come into contact with (face-to-face, phone, email etc.)
Not just from front line customer service staff but from “everyone”. No company can afford to have a “weak link” in the “value chain”.
Consequently, our in house training can be tailored for one or each and every department across an organisation. E.g. proactive customer service skills, telephone skills, communication skills (and channels – phone, email, letter etc.), questioning and listening skills, complaint handling, internal and external customers, credit control, reception, interdepartmental communication, prioritisation and self-organisational skills, customer awareness and customer interface skills for technical people.
Training can be “on site” at your offices or wherever is most suitable for yourselves and your people. Group sizes can vary from “1-to-1 coaching” to a maximum of 12 people per course (8/10 being an ideal number).
Ideally, we agree with yourselves beforehand “tangible, measurable objectives” for the training/coaching to achieve so that we can assess and measure the success of the programme and Return on Investment.
We can train people at all levels and tailor programmes that are 100% right for your needs.
As well as “training”, we are also able to offer “Coaching services” at all levels across sales skills, management skills and customer service skills. This can range from “1-to-1 Coaching” through “small group coaching” to “coaching larger groups”.
We are proud to be an Institute of Sales Management (ISM) Endorsed Centre, which means that we can offer you full Accreditation and Certification across all sales courses at all levels.
All Perfect Vision training is very participative and interactive. We don’t do “role plays” – we are not “playing at it” – we do “reality plays” – we get as near to “real life situations” as is possible.